Shopping Problems

Problem:
"I can't add items to my shopping cart" or "When I go to check out, there is nothing there"

Solution:
Enable cookies

The shopping cart process requires that your browser be set to accept cookies. These cookies are very small text files placed on your hard drive by the shopping cart in order "remember" what it is that you wanted when you go to the check out page. Cookies cannot be executed as code or deliver viruses. A cookie is uniquely yours and can only be read by the server that gave it to you.

For browser-specific instruction on how to enable cookies:

Netscape 4.x
Netscape 6.0-6.2, 7.0
Internet Explorer 4.x
Internet Explorer 5.0 and 5.5
Internet Explorer 6.0
AOL 7.0


How to Enable Cookies

Netscape 4.x Enable Cookies

  1. Select Edit from the taskbar at the top of the browser screen

  2. From the drop-down menu choose Preferences

  3. On the Category menu on the left, click on Advanced

  4. Then, in the bottom box labeled Cookies, make sure that the radio button next to Accept all cookies is selected

  5. Click on OK at the bottom

 

Netscape 6.0-6.2, 7.0 Enable Cookies

  1. Select Edit from the taskbar at the top of the browser screen

  2. From the drop-down menu choose Preferences

  3. On the Category menu on the left, click on on the arrow next to Advanced

  4. Then, click on Privacy and Security. A drop-down menu appears from which you select Cookies. Make sure that the radio button next to Enable all cookies is selected

  5. Click on OK at the bottom

 

Internet Explorer 4.x Enable Cookies

  1. Select Tools from the taskbar at the top of the browser screen

  2. From the drop-down menu choose Internet Options

  3. Click the Advanced tab

  4. Go down to the Cookies section

  5. Click Always Accept Cookies

  6. Click OK

  7. Click Apply to apply the change

  8. Click OK to close the Internet Options... window

 

Internet Explorer 5.0 and 5.5 Enable Cookies

  1. Select Tools from the taskbar at the top of the browser screen

  2. From the drop-down menu choose Internet Options

  3. Click on the Security tab

  4. Click on the Custom Level button

  5. Scroll down to the Cookies section

  6. Make sure that Enable is selected under both Allow cookies that are stored on your computer and Allow per-session cookies (not stored)

  7. Click OK

 

Internet Explorer 6.0 Enable Cookies

  1. Click on Tools > Internet Options.

  2. Click on the Privacy tab.

  3. To enable all cookies, Use the slider to adjust your cookie settings to Accept All Cookies and click OK.

    OR, to enable cookies for this site only, follow the instruction below:

  4. In the Privacy section, under Settings, you'll see a button labeled Advanced. Click on Advanced.

  5. In the Advanced Privacy Settings section, click on the checkbox labeled Override Automatic Cookie Handling (You'll notice that the word Accept is clicked on by default under First party cookies and Third party cookies. Leave these radio buttons checked).

  6. Click on the "Ok" button (make sure it is the Ok button for Advanced Privacy Settings, directly under the words "Always allow session cookies."

  7. You should be back in the main Privacy sections where you clicked Advanced. Under the Advanced button is a button labeled Edit. Click on Edit.

  8. In the field labeled Address of Web Site, type in www.fuelzone.co.uk and then click the Allow button.

  9. Click OK.
  10. Click OK in the main Privacy section to close the Internet Options box.

 

AOL 7.0 (Built on Internet Explorer 6.0)

  1. Click on the "Settings" tab.

  2. Under "Settings", click on "Preferences".

  3. In the Preferences section, click on "Internet Properties (WWW)" which is located in the 3rd column.

    This brings up the familiar Internet Options prompt which is normally found in IE 6.0 under Tools > Internet Options. The rest of these instructions are also listed in the procedures for IE 6.0.

  4. Click on the Privacy tab.

  5. To enable all cookies, Use the slider to adjust your cookie settings to Accept All Cookies and click OK.

    OR, to enable cookies for this site only, follow the instruction below:

  6. In the Privacy section, under Settings, you'll see a button labeled Advanced. Click on Advanced.

  7. In the Advanced Privacy Settings section, click on the checkbox labeled Override Automatic Cookie Handling (You'll notice that the word Accept is clicked on by default under First party cookies and Third party cookies. Leave these radio buttons checked).

  8. Click on the "Ok" button (make sure it is the Ok button for Advanced Privacy Settings, directly under the words "Always allow session cookies."

  9. You should be back in the main Privacy sections where you clicked Advanced. Under the Advanced button is a button labeled Edit. Click on Edit.

  10. In the field labeled Address of Web Site, type in www.fuelzone.co.uk and then click the Allow button.

  11. Click OK

  12. Click OK in the main Privacy section to close the Internet Options box.


    
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